Thaum IT Ua Tsis Tau Tag Nrho Cov Khoom Siv Hluav Taws Xob Them Nyiaj

Cov saw hlau resilience nce nyob ntawm seb cov tuam txhab lag luam txuas cov tshuab digital li cas tom qab kev tsim khoom, kev pabcuam, kev xa khoom thiab kev txhawb nqa rau hauv kev ua haujlwm txhua hnub, sau Simon Hayward, Tus Thawj Saib Xyuas Haujlwm & VP ntawm Kev Muag Khoom, International ntawm Freshworks.

Thaum lub khw muag khoom poob qis, qhov cuam tshuam feem ntau yog ntsuas los ntawm kev muag khoom ploj thiab lub koob npe nrov, qhov chaw tsim khoom lag luam tawm tuaj yeem txav mus sai sai rau hauv cov sijhawm tsim khoom, lub qhov rais xa khoom, cov khoom seem thiab cov peev txheej ntawm cov neeg siv khoom kom lawv cov haujlwm txav mus.

Qhov tshwm sim yog qhov kev hloov pauv ntawm cov tuam txhab tsim khoom yuav tsum xav txog IT kev pabcuam kev tswj hwm, vim tias cov tshuab siv los tswj cov xwm txheej, kev thov kev pabcuam, cov khoom muaj nqis, kev nkag mus thiab hloov tam sim no zaum ncaj qha rau hauv cov khoom siv dav dav.

Qhov twg digital kev sib txhuam nkag mus rau hauv cov khoom siv

Ntau lub tuam txhab tseem tab tom ua haujlwm nrog cov txheej txheem thev naus laus zis zoo li xyoo dhau los ntawm kev nthuav dav, kev yuav khoom thiab kev txiav txim siab hauv zos - ua, tawm hauv cov chaw sib txawv thiab pab pawg nyob ntawm cov chaw sib txawv, kev qhia daim pib, daim ntawv nthuav qhia thiab kev ua haujlwm uas ib zaug ua tau zoo tab sis tam sim no qeeb kev lag luam.

Qhov nyuaj no ua rau kev ua haujlwm rub tau sai sai dhau ntawm IT department, tshwj xeeb tshaj yog thaum kev thov kev pabcuam raug xa mus rau pab pawg tsis raug, thaum lub kaw lus hloov cuam tshuam cuam tshuam kev npaj lossis kev ua haujlwm ntau lawm, lossis thaum cov khoom siv tsis muaj zog pom tau qeeb cov lus teb rau qhov teeb meem cuam tshuam rau cov cuab yeej, software lossis infrastructure. Nyob rau hauv cov nqe lus logistics, cov teeb meem no tau pom los ntawm kev xa tsis tau, kev txiav txim siab qeeb, kev xa khoom qeeb thiab cov neeg siv khoom tos rau cov khoom siv, qhov chaw lossis cov kev pabcuam uas yuav tsum tau txav mus los ntawm cov saw hlau.

Rau cov neeg tsim khoom, kev txhim kho kev ua haujlwm zoo feem ntau pib nrog kev ua kom yooj yim ntawm ib puag ncig uas twb muaj lawm, sib koom ua ke cov kev pabcuam, txo kev sib tshooj thiab tsim kom muaj cov qauv kev ua haujlwm kom pom tseeb uas tso cai rau tib neeg txav mus los ntawm kev ua haujlwm nrog kev nrawm dua thiab kev ntseeg siab. Lub hauv paus zoo li no muab AI thiab automation lub luag haujlwm ua haujlwm, vim tias kev sib txuas ua haujlwm tso cai rau cov cuab yeej ntse rau txoj kev thov, cuam tshuam cov teeb meem tshwm sim thiab cov ntaub ntawv saum npoo uas yuav siv sijhawm rau cov neeg ua haujlwm nrhiav.

Tig kev tswj kev pabcuam mus rau kev ua haujlwm infrastructure

Cov tuam txhab pom qhov muaj txiaj ntsig zoo tshaj plaws yog kho ITSM ua ib feem ntawm kev ua haujlwm hauv kev ua haujlwm, nrog rau tib lub hom phiaj ntawm kev pom, sib xws thiab nrawm uas twb tau tsim cov phiaj xwm dav dav. Ntawm Vermeer, automated routing thiab AI- pab txhawb nqa tau pab txo lub sijhawm daws teeb meem ze li 50%, muab cov neeg ua haujlwm thiab pab pawg tsim khoom sai dua nyob rau hauv ib puag ncig uas cov khoom siv uptime thiab cov neeg siv khoom teb tau zoo sib xws.
 

Kev tswj hwm kev hloov pauv yog qhov tseem ceeb sib npaug, vim tias kev hloov kho tshiab, nkag mus rau kev hloov pauv thiab kev hloov pauv hauv lub platform txhua tus xav tau cov tswv cuab meej, kev pom zoo thiab pom tau thaum qhov kev cuam tshuam ntawm kev cuam tshuam tuaj yeem txav mus sai los ntawm qhov teeb meem IT hauv zos mus rau qhov tsim khoom loj. Rau cov thawj coj ntawm cov khoom lag luam, lub hauv paus ntsiab lus yog paub vim tias kev ua haujlwm zoo nyob ntawm cov ntaub ntawv sib koom, cov txheej txheem uas xav tau thiab muaj peev xwm teb tau sai thaum cov xwm txheej hloov.

Niaj hnub no ITSM muab cov tuam txhab tsim txoj hauv kev kom muaj txiaj ntsig zoo los ntawm kev txo qis kev siv zog, txhim kho cov kev pabcuam pom thiab pab pawg daws teeb meem me me ua ntej lawv tsim kev cuam tshuam thoob plaws hauv kev tsim khoom, kev xa khoom thiab kev ua haujlwm ntawm cov neeg siv khoom. Thaum cov kev ua haujlwm digital tom qab kev tsim khoom yooj yim thiab kev sib txuas zoo dua, kev lag luam tau zoo dua los tiv thaiv lub sijhawm ua haujlwm, ua kom cov khoom xa tuaj mus thiab ua tau raws li cov lus cog tseg uas cov neeg siv khoom qis dua nyob ntawm.